Terms and Conditions
Welcome to Echo Crystal!
These terms and conditions outline the rules and regulations for the use of Echo Crystal's Website, located at https://echocrystal.co.uk.
By accessing this website, we assume you accept these terms and conditions. Do not continue to use Echo Crystal if you do not agree to take all of the terms and conditions stated on this page.
The website uses cookies to help personalize your online experience. By accessing Echo Crystal, you agreed to use the required cookies.
A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.
We may use cookies to collect, store, and track information for statistical or marketing purposes to operate our website. You have the ability to accept or decline optional Cookies. There are some required Cookies that are necessary for the operation of our website. These cookies do not require your consent as they always work. Please keep in mind that by accepting required Cookies, you also accept third-party Cookies, which might be used via third-party provided services if you use such services on our website, for example, a video display window provided by third parties and integrated into our website.
Unless otherwise stated, Echo Crystal and/or its licensors own the intellectual property rights for all material on Echo Crystal. All intellectual property rights are reserved. You may access this from Echo Crystal for your own personal use subjected to restrictions set in these terms and conditions.
You must not:
Copy or republish material from Echo Crystal
Sell, rent, or sub-license material from Echo Crystal
Reproduce, duplicate or copy material from Echo Crystal
Redistribute content from Echo Crystal
This Agreement shall begin on the date hereof.
Parts of this website offer users an opportunity to post and exchange opinions and information in certain areas of the website. Echo Crystal does not filter, edit, publish or review Comments before their presence on the website. Comments do not reflect the views and opinions of Echo Crystal, its agents, and/or affiliates. Comments reflect the views and opinions of the person who posts their views and opinions. To the extent permitted by applicable laws, Echo Crystal shall not be liable for the Comments or any liability, damages, or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.
Echo Crystal reserves the right to monitor all Comments and remove any Comments that can be considered inappropriate, offensive, or causes breach of these Terms and Conditions.
You warrant and represent that:
You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
The Comments do not invade any intellectual property right, including without limitation copyright, patent, or trademark of any third party;
The Comments do not contain any defamatory, libelous, offensive, indecent, or otherwise unlawful material, which is an invasion of privacy.
The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.
You hereby grant Echo Crystal a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats, or media.
The following organizations may link to our Website without prior written approval:
Government agencies;
Search engines;
News organizations;
Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and
System-wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.
These organizations may link to our home page, to publications, or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party's site.
We may consider and approve other link requests from the following types of organizations:
Commonly-known consumer and/or business information sources;
Dot.com community sites;
Associations or other groups representing charities;
Online directory distributors;
Internet portals;
Accounting, law, and consulting firms; and
Educational institutions and trade associations.
We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavourably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of Echo Crystal; and (d) the link is in the context of general resource information.
These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products or services; and (c) fits within the context of the linking party's site.
If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to Echo Crystal. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.
Approved organizations may hyperlink to our Website as follows:
By use of our corporate name; or
By use of the uniform resource locator being linked to; or
Using any other description of our Website being linked to that makes sense within the context and format of content on the linking party's site.
No use of Echo Crystal's logo or other artwork will be allowed for linking absent a trademark license agreement
We shall not be held responsible for any content that appears on your Website. You agree to protect and defend us against all claims that are raised on your Website. No link(s) should appear on any Website that may be interpreted as libellous, obscene, or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.
We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.
If you find any link on our Website that is offensive for any reason, you are free to contact and inform us at any moment. We will consider requests to remove links, but we are not obligated to or so or to respond to you directly.
We do not ensure that the information on this website is correct. We do not warrant its completeness or accuracy, nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.
To the maximum extent permitted by applicable law, we exclude all representations, warranties, and conditions relating to our website and the use of this website. Nothing in this disclaimer will:
Limit or exclude our or your liability for death or personal injury;
Limit or exclude our or your liability for fraud or fraudulent misrepresentation;
Limit any of our or your liabilities in any way that is not permitted under applicable law; or
Exclude any of our or your liabilities that may not be excluded under applicable law.
The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort, and for breach of statutory duty.
As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.
By booking to use Echo Crystal's services, you automatically agree to the following Terms and Conditions.
We send out reminders via text message and/or email the day before we are due to remind you we will be attending, which is also a reminder to unlock any access needed for us to get around the property and close your windows/vents for the day. If access to the back of the property is not safely accessible for us, our first port of call will be to knock on the door to see if anyone is available to grant us adequate access. If there is nobody in to grant access, we will clean the accessible areas such as the front & sides but we will still need to charge the full price. We will do everything we can for this not to be the case, so we recommend the use of coded padlocks/bolts on the exterior of any gates or garage doors which will be used for access. If we currently only clean the front of your house as standard, please understand that’s all we will clean, and that’s all you will get charged for. We will only charge full price if we have agreed to clean the whole house but can’t access the back of the property.
Initial visits for the first clean usually take longer than all additional visits. The quicker time reflects the quality of our service. Achieving optimum cleaning results may require a few cleans. For example, detergent residues from previous traditional window cleaning methods may initially cause slight spotting. Leaching can also occur from trickle vents, beading and heavily soiled frames, however in most cases, this will cease after a couple of cleans, once the dirt is removed fully from the frame areas.
Security of the property remains the owner's responsibility in all aspects.
Echo crystal will not be held liable or responsible for any pets/animals or children.
Customers are responsible for any access required not on ground level to be a safe structure able to support a full grown large adult.
All access around the property must be accessible via external means. This is to help protect the property, customer and anyone or anything else from damage or hazard.
Due to insurance liabilities we do not bring our water hoses through the main part of your property (through garage is ok) or climb over fences. We do offer a "front windows only" service for properties with no rear access.
Adequate parking must be available within 50 metres of the furthest window to be cleaned.
We will endeavour to clean all windows, but if we deem any windows to be inaccessible or unsafe to clean, we will not clean them.
Please do not ask our window cleaners to carry out unsafe working practises. They do not use ladders for window cleaning or climb on or over fences, roofs and garages.
Due to insurance liabilities we will be unable to move obstacles such as but not exclusive to: flowerpots, garden furniture etc. If these or any other items restrict access to an area of your property we will be unable to clean it.
We are happy to supply a schedule of visit dates for our domestic customers, however cleans may occur up to two days before or two days after your scheduled clean for Echo Crystal's logistics and rota purposes, we cannot be held to a specific date or time. With such factors as public holidays, extreme weather, staffing levels, etc, it is not always possible to supply an exact date. We may also change your cleaning date to align with other customers in your area. At the end of each year we optimise our rounds so your last clean of the year or your first clean of the new year may be early or later than usual. Please allow some flexibility.
Echo Crystal does not accept liability for damage caused by decorative or structural defects at your property, such as, but not limited to, ill fitting windows including glass, frames, sills, doors, soffits, fascias, guttering, window/conservatory trims, unsecured windows and doors, leaking seals, loose stuck on lead, decorative bars stuck on glass, rotting frames, flaking paint, open/broken trickle vents, etc.
Our window cleaners accept no liability for decorative bars coming loose or falling from the exterior of the glass. If these bars are correctly installed our brushes will not damage them in any way. If they do become loose or fall off it's because the adhesive is not bonding correctly with the glass. This is because over time the double sided tape used to stick the bars to your glass loses it's adhesion.
Scratched window sills: Over time your upvc window frames will start to oxidise and slowly lose their colour. Your windows sills will be the most effected. When we are cleaning your windows our brush head which is made from soft plastic with nylon bristles may remove some of the oxidation. This may look like scratches but in fact it's just where the grey oxidation has been removed. We will not be held responsible for returning your windows back to "as new" condition.
Scratched glass: The brushes we use are specifically designed for window cleaning and are made of a soft plastic head stock with nylon bristles. There is nothing on the brush which can scratch your glass. There are no metal parts on the brush. If you feel that we have caused damage to your glass we will bring over a brush and ask if you can scratch the glass again. If you succeed we will pay to replace the glass.
Customers are responsible for windows being closed prior to window cleaning commencing. Echo Crystal will not be responsible for any water damage.
If we cannot clean your property due to getting turned away for any reason (including cancellations on the day) we will have to charge full price for doing so.
All quotes including self-quotes, are just that, quotes. This may not reflect to actual price. Prices may also change without prior notice.
Our pure water systems work in nearly all weathers, therefore weather conditions are not an acceptable reason for postponing our services. We offer an all year round regular service. We will clean your property in all weather conditions including rain and very low temperatures. High winds and deep snow do effect our services & schedule.
We offer a rainy day guarantee. This means if we clean your windows on a day that it rains, we are that confident that your windows will remain clean, that if within 24 hours you do not agree they are clean, we will arrange to return to redo them at no extra charge to the customer. This is because there are no significant impurities in rainwater, so it doesn’t affect our pure water system and the results. All rainy day guarantee discrepancy applications must be made via email to echo.crystal@hotmail.com with the subject line 'rainy day guarantee' within 24 hours of the clean, to be valid. If we turn up to your property on the day and we are asked not to clean because of rain, then we will have to charge full price because of the space we have allocated you in the round, on that day.
Echo Crystal offer a 24 hour guarantee against any work carried out. If you are not 100% satisfied we will come back and re-clean for free. To qualify for a free re-clean you must contact us within the 24 hour time period. A re-clean applications must be made via email to echo.crystal@hotmail.com with the subject line ‘re-clean application’. A call out charge of £45.00 may be applied if we return to clean and we find it's the inside of the windows that are dirty or the double glazed unit has failed and the dirt is on the inside of the unit.
Payments are due on completion of the work carried out. All payments are to be made via direct debit using Go Cardless. To set up Go Cardless, please do so at the bottom of our homepage. Echo Crystal reserve the right to refuse certain work/jobs even if we have taken payment in advance from you for the service to be carried out. The advance payment does not constitute a verbal or written contract between us. If we refuse the work/job on sight a refund of any monies will be paid.
Echo Crystal ask for window cleaning customers to state clearly if the services requested are intended as a “one off clean” (which is charged at a higher price). If not it is assumed a verbal maintenance contract has been initiated for 4 weekly window cleaning and you will be obliged to have a minimum of 4 consecutive cleans before cancellation of the services can be requested. Then a rolling monthly agreement going forward. The total price for the 4 cleans will become payable in full if you cancel our services before the 4 cleans have been completed. If you’d like to cancel at any time, this must be done via email to echo.crystal@hotmail.com with the subject line 'window cleaning cancellation' at least five working days before you are due the next clean from us. We cannot accept cancellations shorter then this notice period due to the logistics of the business and sorting out cleaning rotas. Failure to do so will result in a 100% charge for any work scheduled within this period. Cancelling your GoCardless direct debit at your bank does not automatically cancel your window cleaning and you will still be liable for any monies owed.
We are not liable for any damages, losses, or liabilities arising from your use of our website or your inability to access it.
Our website may contain links to third-party websites. We do not endorse or control these sites and are not responsible for their content or practices.
You agree to indemnify and hold us harmless from any claims, losses, or damages arising from you violating these Terms and Conditions.
These Terms and Conditions may change at any time without prior notice and it is the customer's responsibility to keep up to date with these Terms and Conditions.
If you have any questions about these Terms and Conditions, please get in touch with us